TD Customer Help Center logo
TD Customer Help Center logo

All articles

All articles

Articles

Shipping

Q: How do I get Free Shipping?. A: We have just rolled out Free Shipping for orders $200+. The shipping method will be our Economy option (UPS SurePost). Q: What is UPS SurePost?. A: UPS SurePost is our most cost efficient shipping option. This is wh

Returns

Returns. Q: How do I return what I ordered?. A: Visit our Returns Center here. We NOW offer FREE return labels on all US orders!. Q: What are TD's Return Standards?. Q: What is the Return Address?. A: Your RMA #, 2800 Crusader Circle, Virginia Beach

Group + Government Sales

Make your Military & Government Group Purchases here, request a quote TODAY!. The Armed Forces have won many battles, but there are still more fights to come. With this in mind, the need for reliable, high-performing products has led to the developme

Coupon Codes | Discounts & Exclusions

Discounts & ExclusionsQ: Why isn't my discount code working?. 1. Please make sure the items you are purchasing are not one of our brand exclusions. This list can be found below. Popular brands such as Crye Precision, Ferro Concepts, Salomon, etc. can

TD Men's Sizing Chart

This sizing chart reflects the overall sizing for TD House Brands | TD Apparel, MTHD & Battle Briefs. Each of our House Brand products should have a product specific size chart located in mages or description.  Please reach out to Customer Service if

Payments | Sezzle

Q: What forms of payment do you accept?. A: We accept most Debit/Credit Cards (Visa, Mastercard, AMEX, etc.). We also accept ShopPay through Shopify, Apple Pay, Google Pay, Amazon Pay and we offer Sezzle for split payments. Q: How do I use Sezzle?. A

FINAL SALE!, Warranty, & Deals

FINAL SALE!:. Q: What is the deal with "FINAL SALE!" ? YOU SPOKE & WE LISTENED. A: We are now offering a 7 day window to return a final sale item. After that window, it is no longer eligible for a return. All standard RETURN requirements apply. Unwor

TD Exclusive Drop Rules & FAQ

1.Due to expected order volume, changes to orders are NOT permitted. 2. Check your SIZE and SHIPPING. Tracking information will be sent in time window provided in the specific drop window.  Generally allow 2-3 days. 3. Please remain patient with our

International & Freight Forwarders

Q: Do you offer international shipping?. A: At this time, we currently only offer shipping to US and Canadian addresses, US PO Boxes, and APO/FPO addresses. We are working on expanding our shipping options and destinations, but we have no timeline fo

VB Local Pickup

We're happy to provide our locals with a pick-up option, FINALLY! If you're down and in town, you can opt for local pickup at checkout instead of paying shipping fees. Q: Where do I pick my items up?. A: The TD HQ is located at 641 Phoenix Dr. Virgin

What should I do if my order is experiencing a delay in shipment?

Hi,. We apologize for any delays you may be experiencing. Occasionally, we may have an influx of orders which can result in longer fulfillment times than usual. Rest assured, your order should be packed and shipped out as soon as possible. If your or

How do I process a return for a FINAL SALE item?

I'm sorry, but FINAL SALE items cannot be returned or refunded and are not covered under any warranty. For more information, please visit our dedicated FAQ page for FINAL SALE items, Warranty, and Deals at our website.

How do I use in-store credit when I've paid as a guest?

If you've opted for in-store credit upon returning an item, you will receive a code equivalent to the amount of the item once the return is received at our warehouse. This code can be used like a gift card for future purchases.

How can I exchange an item for a different size?

At this time, we currently do not offer exchanges. To get a different size, please follow these steps:. Our Returns Center is user-friendly and designed to make the process as smooth as possible. If you encounter any issues or have additional questio

What should I do if I receive a defective product?

If you receive a product with a defect, such as incorrect sizing, a missing button, a stuck zipper, damaged fabric, or a stain, please contact our customer service team. We will typically offer to send you a new replacement item free of charge. We st

How do I update my email or merge profiles to retain my rewards points?

If you need to update your email address or merge profiles, please reach out to our customer service team for assistance. Provide us with your new email address so we can update your account or merge your profiles, ensuring that you retain any accumu

How can I update my shipping address after placing an order?

If you realize that you've made a mistake in your shipping address after placing an order, please contact our customer service immediately. We understand that errors can occur, and we're happy to help ensure that your order is sent to the correct add

How do I find the available colors for the Name Jean slim fit pants?

The available colors for the Name Jean slim fit pants can be found at the link provided by customer service. The link will direct you to the latest available styles and colors. https://example.com/products/name-slim-fit-pants

What does 'DM' mean on your website?

'DM' stands for discontinued merchandise. This label indicates that the product is no longer available for sale and has been removed from our regular inventory. If you see 'DM' associated with a product you're interested in, it means that item has be

Battle Briefs Subscription Service

Battle Briefs Monthly Subscription Service. Tactical Distributors is proud to bring you the option to receive a pair of new, 4-way stretch underwear once a month through our Battle Briefs monthly subscription service! Available for both men’s and wom

Newsletter and Social Media

https://www.tacticaldistributors.com/pages/subscribe-to-email-sms-bff. Need to stay briefed on exclusive drops, plus restocks and new gear releases from TD? Of course you do! By subscribing to our email or SMS notifications, you’ll receive real-time

Need to speak with us?

For any questions not answered within the appropriate articles, please do not hesitate to reach out to our customer service team by using the Live Chat feature on our website, emailing us at [email protected], or by calling us at +1 866 916

Out of Stock Items

If you received a notification from us via email or SMS regarding a partial refund on an order that you had placed with us, it is likely that one or more of the items on the order have been backordered. What this means is the demand for a product exc

Drops & Stock Alerts

We often get emails and chat requests asking us about when certain products will be restocked and when the next limited edition drop will be-and we LOVE IT! We appreciate all the excitement around the products and brands we carry! The best way to sta