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FAQs

SHIPPING + FULFILLMENT
Shipping

 

Q: How long is your processing time?
A: Your order should be fulfilled in 1-2 business days(M-F). THIS IS SUBJECT TO THE AMOUNT OF ORDERS WE HAVE. If there is a sale, exclusive drop, etc. going down on our website, processing and fulfillment times will be longer. Our warehouse guys work as quickly and efficiently as possible to get you your gear, so please be patient. We will email your tracking once we have processed your order for shipment. The delivery date given at checkout is an estimate and is not guaranteed. Weekends, holidays and weather can affect the delivery timeframe for express shipping and the shipping cost will not be refunded for any of these reasons. 


Q: How do I get Free Shipping?

A: We have just rolled out Free Shipping for orders $200+. The shipping method will be our Economy option (UPS SurePost). 

  • Your subtotal must be $200+ (before taxes and shipping costs).
  • This is for US shipping ONLY. 
  • Some items may be excluded due to shipping limitations or requirements based on weight or size. 

Q: Can I edit my shipping information?
A: If your order has not been picked/fulfilled yet we can edit your shipping address. Just shoot CS an email.

Q: Do you offer Local Pickup?
A: Yes we finally do! This option will be available at checkout. Our pickup location is 641 Phoenix Dr. Virginia Beach, VA 23452.

Q: Do you ship internationally? 
A: At this time, we currently only offer shipping to US and APO/FPO addresses, US PO Boxes, and select International locations. We are working on slowly expanding our shipping options and destinations to ensure we get it right.


Q: What is UPS SurePost? 

A: UPS SurePost is our most cost efficient shipping option. This is where UPS will ship your package to your local post office. From there, USPS will make the final delivery to your shipping address. This option will take a bit longer to get to you, so if you are in a hurry please opt for a different shipping (UPS is quickest).


Q: What Brands are excluded from International Sales?
A: Our Vendors & Brands have set policies for pricing & shipping to protect the integrity of their business. Restrictions are set by them & we follow to be able to stock & sell their product based on their guidelines.  Current brands that are restricted from international sales are Arc'teryx LEAF, Salomon FORCES & Vans Footwear. We have the right to hold any product or orders from shipping based on our own discretion & will cancel & refund the order if deemed necessary.


Q: Do you all deliver to APO/FPO addresses?

A: Yes, we do! Make sure you enter your shipping address correctly at checkout and choose either APO/FPO Shipping or a USPS Shipping option. 


  • Please understand that any deliveries made to any Hawaii, Alaska, Guam, Puerto Rico, and APO/FPO addresses may take longer than normal. These deliveries are more than likely traveling by boat if an expeditated shipping option is not chosen.





We're happy to provide our locals with a pick-up option, FINALLY! If you're down and in town, you can opt for local pickup at checkout instead of paying shipping fees.


Q: Where do I pick my items up?

A: The TD HQ is located at 641 Phoenix Dr. Virginia Beach, VA 23452.

  • Let our receptionist at the front know you are here for a TD pick-up and the name under your order and she will grab either your order or someone from the TD Fam to assist you.


Q: How will I know when my order is ready?

A: Your order will be ready approximately 2-4 business days after you place your order. Our customer service team will email you once your order is ready for pickup.

  • Our team is here Monday-Friday, 9a-5p (excluding holidays).
  • Feel free to call ahead 


Q: What if I need to exchange my items I ordered through pickup?

A: Here at the office we are only able to offer you a refund for your items. We do not keep inventory at our office, so you will have to place another order.

  • If you need to place another order, it will also have to go through processing time again and will be available for pickup after 3pm EST the next business day.
  • You may still use our Return Center for free returns as well. This will save you a trip to our office!

Q: Do you offer international shipping?

A: At this time, we currently only offer shipping to US and Canadian addresses, US PO Boxes, and APO/FPO addresses. We are working on expanding our shipping options and destinations, but we have no timeline for when this will be available.


Q: Do you accept returns on International orders?

A: While we do accept returns from outside of the US, you will be responsible for shipping costs. We cannot provide a return label for you.


Freight Forwarders- We are not equipped to service where you are regionally. Shop at your own risk. Our customer service policies & standards do not apply to orders or customers outside of the US. Also, all FINAL SALE! & Clearance items are AS IS (no returns, refunds or discounts). It is out of our control if an order is damaged/lost/etc. when being shipped internationally and we will not be providing additional customer service once the order has been completed.


ADDITIONAL INFO

  • Arc'teryx Leaf products are restricted to US ACTIVE Duty Military/Government/Law Enforcement personnel ONLY. 
  • We cannot ship Arc'teryx Leaf or VANS VFO internationally.  They are only eligible to sell & ship in the USA.
  • Based on your countries restrictions, some items may be ineligible for you to purchase.
  • If you are placing an order to an address where you are not located, typically Shopify will mark your order as fraud and cancel your order. This is not us personally canceling your order and is out of our hands if this happens. You may try to replace your order, but we can not override this or change this Shopify feature.


If you realize that you've made a mistake in your shipping address after placing an order, please contact our customer service immediately. We understand that errors can occur, and we're happy to help ensure that your order is sent to the correct address. Typically, we will be able to take care of the change for you. If your package has already been shipped to the wrong address, we will do our best to assist you in getting the situation corrected.

If your order shows as delivered but you haven't received it, here are a few steps you can take:

  • Please check around your property, with neighbors, or your local post office, as sometimes packages can be placed in unexpected locations by delivery persons.
  • There are also times when the tracking shows delivered but the item does not get dropped off until the next day.

If you still have not received the item in 3 business days, please let us know, and we will start a claim with the carrier on your behalf.

In the meantime, please do not hesitate to reach out if there is anything else we can help with.

Unfortunately, once an order has been placed, it cannot be edited. This includes changing the size, color, quantity, or adding new items to the order. If you need to make changes, the only option available is to cancel the existing order so that you can place a new one with the correct items or specifications.

To cancel an order, you must contact customer service promptly before the order is fulfilled. Once the cancellation is confirmed, you can then place a new order with the desired changes. Please be aware that the ability to cancel an order is subject to our order processing timeline, and orders close to being shipped may not be eligible for cancellation.

RETURNS + WARRANTIES

Returns

Q: How do I return what I ordered?

A: Visit our Returns Center here. We NOW offer FREE return labels on all US orders!

Q: What are TD's Return Standards?

  1. ALL requests must be submitted with in 90 days from when the order was placed. Final Sale requests must be submitted within 7 days from when the order was fulfilled.
  2. ALL tags & packaging are in tact.  The item is unworn & NEW, we need to be able to sell it as NEW. If it is a manufacturer defect/design error or you received the wrong item, please take photos & email w/ a brief description to [email protected]. 
  3. If it is worn or in poor shape at no fault of our own or the manufacturers, we will return the item back to you with no refund.
  • Please give our team 5-7 business days to inspect and process your return, once delivered.
  • Original shipping costs will not be refunded unless we are at fault (defective item, wrong item shipped, etc). Please email us at [email protected] if you are experiencing one of these issues.

Q: What is the Return Address?

A: Your RMA #, 2800 Crusader Circle, Virginia Beach VA 23453

Q: How do Refunds work?

A: All approved returns will receive a refund or store credit (fastest) based on your selection in the Returns Center. Upon processing your return we will issue your refund.  You will receive a refund notification. Please allow 3-5 business days for your bank or credit card company to process & receive the funds into your account. 

  • Please be sure you want store credit if selecting the store credit option. We are unable to offer a reverse of any kind and won't be able to issue a refund to your original payment if you select store credit. 

Q: Do you offer EXCHANGES?

A: We currently do not offer exchanges at this time. The quickest way to take care of your needs would be to start the return process on the item that is not wanted, and to place a new order for the item you do want. Please visit our Return Center to get the process going and feel free to place your new order for your desired item(s) whenever you please.

  • Your returned item(s) must be delivered to our warehouse and approved before any funds are returned to you. Please allow 5-7 business days after delivery for our team to examine and accept/deny your return.

Q: Do you accept returns on International orders?

A: While we do accept returns from outside of the US, you will be responsible for shipping costs. We cannot provide a return label for you.

BOGO Sales & Promos - If you purchase two items during a BOGO sale and need to return one item you purchased, the refund amount will reflect the value of the free/sale item and will be proportionally reduced.




FINAL SALE!:

Q: What is the deal with "FINAL SALE!" ? YOU SPOKE & WE LISTENED.

A: We are now offering a 7 day window to return a final sale item. After that window, it is no longer eligible for a return. All standard RETURN requirements apply. Unworn, New, Original Packaging...etc. See RETURNS CHECKLIST.

Q: What is classified as a "FINAL SALE!" Item?

A: Permanent Markdowns, Discontinued Items/Styles, and Final Clear-out. (ie: Items with a permanent percentage off that ARE NOT eligible for returns, exchanges, or warranty)



Warranty Policy:

Q: What is your Warranty Policy for TD Apparel, MTHD, & Battle Briefs?

A: We have a 3 month warranty for all of our house brands: TD Apparel, MTHD, & Battle Briefs. If an item shipped out is defective, or an issue arises within 3 months of when the order is placed; please email a brief description of the issue, images, and the order number to [email protected], our customer service line. 


Q: What is the Warranty Policy for Vendor Brands?

A: Each of our Vendors is unique to their own policy. If an item from one of our Vendor Brands is defective or has an issue, please reach out to the Vendor first. Feel free to reach out to [email protected], our customer service line, if you need any additional information from us. (ie. Sales Order Confirmation) 


If you receive a product with a defect, such as incorrect sizing, a missing button, a stuck zipper, damaged fabric, or a stain, please contact our customer service team. We strive to ensure you are satisfied with your purchase, so do not hesitate to reach out to us with any issues.

In your message to [email protected], please provide a brief description of the issue along with any useful images, if possible. This will help us understand the problem and expedite the process of correcting it. We apologize in advance for any inconveniences caused by defects and are committed to resolving them promptly.

At this time, we currently do not offer exchanges. To get a different size, please follow these steps:

  1. Place a new order for the item in the desired size.
  2. Visit our Returns Center to receive a shipping label for returning the item that did not work out.
  3. Send back the original item for a refund or store credit.

Our Returns Center is user-friendly and designed to make the process as smooth as possible. If you encounter any issues or have additional questions, please do not hesitate to contact us or refer to our Return FAQ's for more information. Thank you for shopping with us!

While we do offer Free Returns, that will only cover the return label to ship the items back to us. We do not cover the initial shipping cost unless we are at fault (such as a defective or damaged item). If you believe we were at fault for your order having to be returned, please reach out to us with a brief description of your issue and we will get you taken care of.

DISCOUNTS + REWARDS

Discounts & Exclusions

Q: Why isn't my discount code working?

1. Please make sure the items you are purchasing are not one of our brand exclusions. This list can be found below. Popular brands such as Crye Precision, Ferro Concepts, Salomon, etc. cannot be included in discounts or purchased using a code.

2. Please make sure you have logged into your account and subscribed to our EMAIL before applying a discount code. Discount codes no longer work with "guest" accounts. 

3. International Orders are NOT eligible for discount codes.

4. Welcome Subscription Codes have a $25 order minimum. They have Normal Discount Exclusions (below) & EXPIRE one week after they are issued.


Q: What are the Normal Discount Exclusions?

A: In following guidelines set by our Vendors there are no discounts permitted on Arc'teryx, Ares Gear, AXL Advanced, Crye Precision, Dynamis Alliance, Ferro Concepts, Garmin, GBRS Group, Hesco, Howard Leight, Kitfox, LBT, Live Q or Die, North American Rescue, Oakley, Otto, Salomon, Spiritus Systems, Surefire, True North Concepts, UF PRO, Vans, Velocity Systems, Unity Tactical & Winkler.  They are excluded from SITEWIDE sales and discount codes. All Clearance, Sale and FINAL SALE! items are excluded unless otherwise specified.


Q: Where can I find a discount code?

A: If you haven't already, you can sign up for our Email & SMS Alerts HERE and you will receive a welcome code. If you didn't receive a code after signing up, reach out to our customer service team and they will issue you one. Your welcome code will have Normal Brand Exclusions (listed above).


Q: Do you offer a Military Discount?

A: Yes, we do! We offer a 10% off Discount to Military and First Responders (Normal Brand Exclusions). Get your code by clicking https://www.tacticaldistributors.com/pages/military-first-responder-discount and entering the necessary information. You will then be emailed your coupon code. This service is provided by VerifyPass.


Q: I forgot to apply my discount code, can you help me?

A: Please reach out to [email protected] 

If the code is valid for your purchase we will happily refund you the difference.


  • Please check the CODE's fine print for details like.. one per customer, minimum order amount or an expiration date. 
  • Promo codes and other discounts Tactical Distributors offers CANNOT be "stacked" with other promotions or coupon codes.

Tactical Distributors reserves the right to limit any use of promotional code at any time, to cancel, delete, or modify orders for customers. This includes customer orders that do not abide by rules set forth, such as a limit on the number of products that can be purchased.

Q: What is TD's policy on price matching?

A: We provide price matching services at our discretion on a case-by-case basis. For inquiries feel free to reach out to [email protected]


TD REWARDS

For an entire rundown on our Rewards program, please click HERE.

  • TD Rewards are subject to normal brand exclusions. 
  • You cannot use Rewards on Gift Cards.
  • One reward redemption per transaction.
  • Discount codes will expire at the end of the following month after they are redeemed.

We reserve the right to cancel/refund any order that does not follow our discount policies.

If you need to update your email address or merge profiles, please reach out to our customer service team for assistance. Provide us with your new email address so we can update your account or merge your profiles, ensuring that you retain any accumulated reward points. We can take care of this for you upon request.

PAYMENT, STORE CREDIT + REFUNDS

Q: What forms of payment do you accept?

A: We accept most Debit/Credit Cards (Visa, Mastercard, AMEX, etc.). We also accept ShopPay through Shopify, Apple Pay, Google Pay, Amazon Pay and we offer Sezzle for split payments.

  • You must select "Checkout as guest" if you're connected to ShopPay and would like to use Apple Pay, Google Pay, Amazon Pay, or Sezzle. If you are just trying to update your card and you're connected to ShopPay, just select Payment method > + Use a different payment method, and enter in your information.


Q: How do I use Sezzle?

A:  Select Sezzle at checkout, use your card for instant approval & pay off in 4 easy payments over the next 6 weeks. Enjoy!

  • You must select "Checkout as guest" when trying to use Sezzle at checkout.


Q: Do you accept payment through PayPal?

A: Tactical Distributors no longer uses PayPal as a payment processor. Unfortunately, their guidelines do not align with our business.


Q: Why is my card not working?

A: Please make sure you have the correct billing address on your order. A simple wrong number in your zip code could prevent your order from going through. If that doesn't work, you may want to try a different browser or use Private/Incognito Mode.


Q: Why do I have multiple charges from you? I only placed one order.

A: If you see duplicate pending charges on your statement after making a purchase, do not panic. The duplicate pending charge is usually an authorization hold that is still being processed. You are NOT being double-charged for a single purchase. This can be triggered by multiple things (ex. checking out and your card declining, leaving your cart/refreshing during checkout, etc.). You may reach out to your bank so they can reassure you that this is only a pending charge, if it makes you more comfortable. 

If you've opted for in-store credit upon returning an item, you will receive a code equivalent to the amount of the item once the return is received at our warehouse. This code can be used like a gift card for future purchases.

Yes, if you are eligible for a sales tax refund, we can certainly assist you. Once a request is made, we can refund the sales tax back to your card. Please contact our customer service with your order details for assistance.

Using Sezzle or similar buy now, pay later options is easy. To use Sezzle, follow these steps:

  1. At the checkout, avoid using ShopPay to auto-fill your information.
  2. Click 'Checkout as guest' at the bottom of the checkout page.
  3. Enter your shipping information and select your preferred shipping option.
  4. When you reach the payment information section, look below the credit card input box.
  5. Select the checkbox that says 'Buy Now, Pay Later with Sezzle'.
  6. You will then be directed to the Sezzle page to finalize your payment plan.

We hope this makes your shopping experience more convenient. Please reach out if you need any further assistance.

PRODUCT INFORMATION

1.Due to expected order volume, changes to orders are NOT permitted. 

2. Check your SIZE and SHIPPING. Tracking information will be sent in time window provided in the specific drop window.  Generally allow 2-3 days.

3. Please remain patient with our team so we can provide the best service during this drop.

4. Orders are subject to cancellation & refund due to overselling and not having the stock.  (Yall are faster than robots!)

We are excited to provide YOU with the chance to obtain a very sought after exclusive pieces to add to your collection. We hope to continue to grow this program & serve up the most unique gear on market, that you can only find at HERE, at Tactical Distributors.

We have worked long (years) & hard to organize & facilitate these offerings. Bare with us as we roll with the punches, hopefully there will be slim to no hang ups. 

In this high-stakes game of clout, drip & ego there are no participation trophies. Win/lose, be cool & play nice w/ our team.  If not, we will not tolerate any additional unnecessary stress, will simply move on to the next one. Unfortunately, this needs to be said based our past drop experiences. We are all adult(ish) human beings working towards the same goal, we care just as much as you. Come correct & keep calm.

Press your luck🤞BIG MONEY! NO WHAMMIES!

With Love,

❤️ The TD Fam



This sizing chart reflects the overall sizing for TD House Brands | TD Apparel, MTHD & Battle Briefs.

Each of our House Brand products should have a product specific size chart located in mages or description.  Please reach out to Customer Service if there is not one on the product page.

If you are looking at another Brand or Vendor we carry please refer to the product description or customer reviews.  Or refer to the brands actual websit for further fit & construction details.  Please share your findings with our team or fellow customers.  If you were wondering, chances are so will some one else.  We greatly appreciate any shared knowledge amongst the community!

Battle Briefs Monthly Subscription Service

Tactical Distributors is proud to bring you the option to receive a pair of new, 4-way stretch underwear once a month through our Battle Briefs monthly subscription service! Available for both men’s and women’s underwear, each pair will feature comfortable, anti-microbial fabrics printed with the most unique graphics, prints, and camo patterns available. Battle Briefs were designed to give the wearer peace of mind by providing exceptional comfortability during a day spent at the range, in the field, or in the office. Leveraging our experience with top-of-the-line outer garments and materials, we decided to create the most comfortable next-to-skin option on the market. On top of it all, every month the print of the underwear will change, meaning each shipment will stay fresh and exciting!

Q: What if I want to cancel my subscription before the end of the 12-month period?

A: Not to worry! You can cancel anytime and will cease to be billed from that point on. Just reach out to our customer service team at [email protected] and we will get you taken care of.

Q: How does the billing cycle work?

A: Each month, the subscriber will be billed on the day of the original order. So, if you place an order to subscribe on the 21st of the month, you can expect to be billed on the 21st of the month thereafter.

Q: When will my order ship?

A: Like the billing cycle, the newest style of Battle Briefs will be fulfilled and shipped every month from the day of the original order.

Q: Can I exchange or return any Battle Briefs underwear?

A: Currently, it is our policy to NOT accept returns or exchanges with any Battle Briefs underwear. For any product defects or missing items, visit our Help Center to begin working with our customer service on an expedited resolution.

Q: What if I need a different size?

A: If you’ve found that a different size would be more suitable, reach out to our customer service team so they can edit the sizing of your subscription.

Q: I LOVE the Battle Briefs subscription! Do I have to reorder it every year?

A: You don’t have to deal with the hassle of re-ordering it every year as the subscription service will auto-renew unless canceled.

We often get emails and chat requests asking us about when certain products will be restocked and when the next limited edition drop will be-and we LOVE IT! We appreciate all the excitement around the products and brands we carry! 

While certain items such as our Crye collabs are limited edition and won't be returning, we do have items that are constantly being restocked. You can find the sold out item you are looking for on our site and scroll down to the button that says "Notify me when available", click that and choose your preferred color, size, and contact method and we will notify you as soon as that item comes back into stock.

The best way to stay up-to-date on all of the latest incoming products, sales, and restocks is to sign up for our newsletter and follow our social media pages, where we make all of these announcements to all of our customers as soon as we can!

SUBSCRIBE HERE!

https://www.tacticaldistributors.com/pages/subscribe-to-email-sms-bff

FOLLOW US HERE!

https://www.facebook.com/TacticalDistributors

https://www.youtube.com/@TacticalDistributors

https://www.instagram.com/tactical_distributors/

If you received a notification from us via email or SMS regarding a partial refund on an order that you had placed with us, it is likely that one or more of the items on the order have been backordered. What this means is the demand for a product exceeded the number we had in our inventory, and we cannot make guarantees that certain items will return to our inventory. We'd rather not hold onto your payment without fulfilling everything you had expected to receive, so if we do encounter items on backorder, we issue a refund for the items we cannot ship. Typically, the refunded amount will return to the original form of payment in 1-3 business days!

REACH OUT + OUTREACH

Make your Military & Government Group Purchases here, request a quote TODAY!

The Armed Forces have won many battles, but there are still more fights to come. With this in mind, the need for reliable, high-performing products has led to the development of innovation after innovation to better protect and aid soldiers. When you need the right gear, apparel, or tools for your team, we offer military purchases of any size to accommodate your needs.

Tactical Distributors - Certified Vendor for Military & Government Purchases

While the Armed Forces keep us safe around the world, local law enforcement professionals are a crucial part of maintaining safety at home. Whether you need group purchases for military, federal agencies, or law enforcement agencies, we have you covered.

We believe our troops and law enforcement professionals deserve the very best the industry has to offer. As a certified vendor for government purchases, we are equipped to handle orders which meet the needs of several US government branches and sectors, including Department of Defense, Special Forces, Swat teams, contractors, SOCOM, and NSW. Our inventory proudly boasts the most trusted brands in the industry to ensure optimal performance, safety, and comfort with every item. Whether looking for training devices for the academy phase, compliant uniforms and footwear for in the field missions, or essentials such as chest rigs, holsters, or military approved first aid kits, we have everything your agency needs to stay safe and get the job done right.

When making a purchase for a group as opposed to an individual, the matter of availability is always crucial once the right products are found. We can accommodate large orders, and ask that you please specify the number of members in your group when placing the order. With our easy to use contact form, you can quickly submit your group size, contact information, and a brief message stating the type of buying you are looking to complete. A member of our staff will get back to you as soon as possible to provide you further information regarding your intended purchase.

At Tactical Distributors, we are committed to supplying you with brands fitting the ideals of the American tactical profession. Please feel free to contact us with any questions regarding any aspect of the ordering process. A member of our team would be happy to assist.

Gain access to these brands, some of which are exclusive to Group Purchases...

 

 

For any questions not answered within the appropriate articles, please do not hesitate to reach out to our customer service team by using the Live Chat feature on our website, emailing us at [email protected], or by calling our Customer Service phone number +1 866 916 6905! 

https://www.tacticaldistributors.com/pages/subscribe-to-email-sms-bff

Need to stay briefed on exclusive drops, plus restocks and new gear releases from TD? Of course you do! By subscribing to our email or SMS notifications, you’ll receive real-time information on all the great sales and great savings opportunities you can find here at Tactical Distributors. Just type in your email and phone number below, and you’ll have instant access to our newest and best offerings.


We’ll send notifications straight to your phone and email inbox to let you know about any upcoming sales, new product releases, and we will even send you discount codes for your next purchases. If you love saving money and buying great quality tactical gear as much as we do, then get signed up!

Thank you for your loyal support of Tactical Distributors! You can opt-out of this notification list at any time by texting STOP or clicking on the Unsubscribe link at the bottom of any promotional emails. If you have any questions about upcoming sales, product features, or discounts, feel free to reach out to us at our CUSTOMER HELP CENTER. We’d be happy to assist you!


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