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ShippingUpdated 3 months ago

Shipping


Q: What is the difference between shipping through UPS Standard and USPS Priority? 

A: UPS Standard Shipping is what we recommend for all orders outside of PO Box, FPO & APO Addresses. It is at a huge discounted rate for us and our customers due to the volume of UPS orders we ship on a daily basis. UPS provides updated tracking and is easy to handle if a package claim is needed.

USPS Priority Shipping is now ONLY available for PO Boxes & FPO/APO Addresses. CUSTOMER RESPONSIBILITY - YOU MUST select USPS for APO & FPO addresses or it will be returned to our warehouse.

Q: How long is your processing time?
A: Your order should be fulfilled in 1-2 business days(M-F). THIS IS SUBJECT TO THE AMOUNT OF ORDERS WE HAVE. If there is a sale, exclusive drop, etc. going down on our website, processing and fulfillment times will be longer. Our warehouse guys work as quickly and efficiently as possible to get you your gear, so please be patient. We will email your tracking once we have processed your order for shipment. The delivery date given at checkout is an estimate and is not guaranteed. Weekends, holidays and weather can affect the delivery timeframe for express shipping and the shipping cost will not be refunded for any of these reasons. 

Q: Can I edit my shipping information?
A: If your order has not been picked/fulfilled yet we can edit your shipping address. Just shoot CS an email.

Q: Do you offer Local Pickup?
A: Unfortunately, we do not offer this service at this time. 

Q: Do you ship internationally? 
A: At this time, we have put a hold on all International orders including the UK and Canada. Our software for shipping is not cooperating properly and we are working diligently to bring these shipping options back to you. If you have an outstanding order that is to be shipped to the UK/Canada, please reach out to [email protected] and we will process a refund for you.

Q: What Brands are excluded from International Sales?
A: Our Vendors & Brands have set policies for pricing & shipping to protect the integrity of their business. Restrictions are set by them & we follow to be able to stock & sell their product based on their guidelines.  Current brands that are restricted from international sales are Arc'teryx LEAF, Salomon FORCES & Vans Footwear. We have the right to hold any product or orders from shipping based on our own discretion & will cancel & refund the order if deemed necessary.





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