TD Customer Help Center logo
TD Customer Help Center logo

All articles

ShippingUpdated 23 days ago


Q: What is the difference between shipping through UPS Standard and USPS Priority?A: UPS Standard Shipping is what we recommend for all orders outside of PO Box, FPO & APO Addresses. It is at a huge discounted rate for us and our customers due to the volume of UPS orders we ship on a daily basis. UPS provides updated tracking and is easy to handle if a package claim is needed.

USPS Priority Shipping is now ONLY available for PO Boxes & FPO/APO Addresses.CUSTOMER RESPONSIBILITY - YOU MUST select USPS for APO & FPO addresses or it will be returned to our warehouse.

Q: What is TD's Shipping Policy?
A: Your order should be fulfilled in 1-2 business days(M-F). Feel free to reach out if it has been longer than this window. We will email your tracking once we have processed your order for shipment. 

Q: Can I edit my shipping information?
A: If your order has not been processed yet we will cancel your order & you will place a new order with the correct information. If your order has been processed, we can NOT edit any shipping information or intercept a package.

Q: Do you offer Local Pickup?
A: Unfortunately, we do not offer this service at this time. 

Q: Do you ship internationally? 
A: Yes. We have limited our international shipping to Canada & United Kingdom ONLY for the time being.  You must prepay taxes & duties to place order.

Q: How long does it take for International Orders to process?
A: After payment is received our international order gateway takes 24-48 hours to verify your payment and order.  You will receive an order confirmation once it is verified & processed. 
We do NOT refund international shipping costs, taxes or duties on international orders or returns.

Was this article helpful?