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ReturnsUpdated 3 days ago

Returns

Q: How do I return what I ordered?

A: Visit our Returns Center hereWe NOW offer FREE return labels on all orders! (Unless it is FINAL SALE or your return does not meet our standards listed below.)

Q: What are TD's Return Standards?

  1. ALL requests must be submitted with in 30 days from when the order was placed. Final Sale requests must be submitted within 7 days from when the order was fulfilled.
  2. ALL tags & packaging are in tact.  The item is unworn & NEW, we need to be able to sell it as NEW. If it is a manufacturer defect/design error or you received the wrong item, please take photos & email w/ a brief description to [email protected]
  3. If it is worn or in poor shape at no fault of our own or the manufacturers, we will return the item back to you with no refund.
  • Please give our team 5-7 business days to inspect and process your return, once delivered.
  • Original shipping costs will not be refunded unless we are at fault (defective item, wrong item shipped, etc). Please email us at [email protected] if you are experiencing one of these issues.

Q: What is the Return Address?

A: Your RMA #, 2800 Crusader Circle, Virginia Beach VA 23453

Q: How do Refunds work?

A: All approved returns will receive a refund or store credit (fastest) based on your selection in the Returns Center. Upon processing your return we will issue your refund.  You will receive a refund notification. Please allow 3-5 business days for your bank or credit card company to process & receive the funds into your account.  

Q: Do you offer EXCHANGES?

A: We currently do not offer exchanges at this time. The quickest way to take care of your needs would be to start the return process on the item that is not wanted, and to place a new order for the item you do want. Please visit our Return Center to get the process going and feel free to place your new order for your desired item(s) whenever you please.

  • Your returned item(s) must be delivered to our warehouse and approved before any funds are returned to you. Please allow 5-7 business days after delivery for our team to examine and accept/deny your return.

BOGO Sales & Promos - If you purchase two items during a BOGO sale and need to return one item you purchased, the refund amount will reflect the value of the free/sale item and will be proportionally reduced.




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